01
Inquiry & RFQ
Log customer item requirements, delivery dates, and shipping locations.
All Services
💰
O2C - Order to Cash Cycle
End-to-end order-to-cash automation
Automate the entire order-to-cash cycle — from customer inquiry through payment collection — to accelerate cash flow, reduce DSO and improve customer satisfaction.
Step 01
Customer Inquiry
Capture customer requirements, products, quantities, specifications and expected delivery dates. Convert qualified inquiries into quotations.
- Multi-channel inquiry capture — web, email, phone
- Auto-enrichment with customer history
- Inquiry-to-quotation conversion
Outcome:No lead falls through the cracks.
Step 02
Customer Onboarding
Digitally onboard customers with company details, GST/KYC documents, billing and shipping locations, contacts, payment terms and approval workflows.
- Self-service onboarding portal
- GST/KYC document upload and validation
- Payment terms and credit limit setup
Outcome:Faster onboarding, cleaner master data.
Step 03
Quotation & Pricing
Create quotations using approved product and customer-specific price lists. Manage discounts, taxes, validity periods and commercial terms.
- Approved price list integration
- Discount, tax and validity management
- Version-controlled quotation drafts
Outcome:Accurate quotations, faster turnaround.
Step 04
Sales Order Confirmation
Convert accepted quotations or customer POs into confirmed sales orders. Validate item, quantity, pricing, delivery terms and approvals before confirmation.
- Quotation-to-order auto-conversion
- PO validation and matching
- Multi-level approval workflows
Outcome:Confirmed orders with zero ambiguity.
Step 05
Order Scheduling
Plan delivery schedules against confirmed orders based on requested dates and availability. Support multiple schedules and partial fulfillment.
- Date-based delivery scheduling
- Partial fulfillment support
- Real-time availability check
Outcome:Optimized delivery planning.
Step 06
Dispatch & Delivery
Plan dispatch, capture transporter and vehicle details, track dispatched quantities and maintain delivery documentation and POD.
- Transporter and vehicle assignment
- Dispatch documentation and POD capture
- Real-time delivery tracking
Outcome:On-time delivery with proof.
Step 07
Invoice Management
Generate invoices against dispatched quantities with applicable taxes and commercial terms, and make invoices available to customers digitally.
- Auto-invoice from dispatch data
- Tax and commercial term calculation
- Digital invoice delivery to customers
Outcome:Accurate invoices, faster payment.
Step 08
Payment & Receivables
Track invoice due dates, outstanding amounts, partial/full payments and overdue receivables until payment is received and reconciled.
- Aging analysis and dunning automation
- Payment matching and reconciliation
- Overdue receivables tracking
Outcome:Lower DSO, healthier cash flow.
Step-by-step Order to Cash (O2C) sales execution flow: customer inquiry and RFQ, onboarding and credit check, quotation and proforma pricing, sales order confirmation, stock allocation, warehouse dispatch with E-Way bills, GST tax invoicing with IRN, and payment reconciliation.
COMMERCIAL OPERATIONS · ORDER TO CASH
How Order-to-Cash Operates, from Customer Inquiry to Bank Settlement
A clear, dependable flow that links sales orders, warehouse dispatch, e-invoicing, and payment reconciliation without manual tracking errors.
02
Customer KYC
Verify customer GSTIN, assign credit limits, and confirm billing addresses.
03
Quotation & Pricing
Prepare formal quotes with price lists, volume discounts, freight, and GST.
04
Sales Order (SO)
Match customer purchase orders against approved quotes to book confirmed sales orders.
05
Order Scheduling
Reserve warehouse stock, check batch numbers, and plan partial or full delivery dates.
06
Dispatch & Delivery
Generate pick lists, create E-Way bills, assign transporters, and collect signed PODs.
07
Tax Invoice & IRN
Issue GST tax invoices with government IRN and QR codes for dispatched items.
08
Payment & Settlement
Match incoming NEFT/RTGS payments against open invoices and reconcile ledgers.
Ready to Streamline O2C - Order to Cash Cycle?
Talk to our procurement experts today.